Chapter 28

"What happened?" Skylar asked with urgency. Janine had always been kind and warm. She could get along with anyone, anywhere. Skylar knew that and wondered what had caused the receptionist to suddenly frown. "Your mother was cleaning the elevator. She got into an argument with a guest who was going to the restaurant on the 36th floor for a meal. The guest has lodged a complaint against our hotel." The receptionist was panicking a little. She explained things to Skylar while also dialing the manager's number. Jubilance Hotel had always valued customer service, so they took complaints seriously. Although Janine had only been there here for a month, she was on great terms with her colleagues. They liked the Janine a lot and thought she was friendly. Yet, now that the complaint had been lodged, no one knew how the manager would handle the situation. Skylar immediately followed the receptionist into the elevator and onto the tenth floor. She heard an ongoing conversation inside the